This privacy policy governs your use of the software application First-Aider (“Application”) for mobile devices that was created by Digispin.

The Application is an emergency helper application for all and anyone who needs help quickly and reliably and for those who offer their emergency help to others in emergency situations as first responders. 

The protection of your privacy is important to us. Therefore we would like to ask you to carefully read the following summary about the data collection by our application.

The data protection declaration listed here is intended to clarify the type, scope and purpose of the collection of personal data by the First-Aider application. The collection and transfer of data complies with the requirements of the DSGVO.

Changes and corresponding updates to the data protection declaration cannot be ruled out, which is why we recommend that you take regular note of this data protection declaration.

We assure you that this collected data is used exclusively for the purpose of functioning, statistical evaluation and improvement of our services. According to applicable regulations, this data is only stored for the time necessary for the purposes described. Exceptions apply if longer storage is provided by the DSGVO. The legally valid deletion regulations are observed.

We take the protection of your personal data very seriously and treat personal data that you provide to us confidentially and in accordance with the statutory data protection regulations and this privacy statement. Should you nevertheless have any concerns or questions regarding the collection of your data, you will find the corresponding contact details of the responsible contact persons at the end of the text.

What information does the Application obtain and how is it used?

User Provided Information 

The Application obtains the information you provide when you download and register the Application. Registration with us is optional. However, please keep in mind that you may not be able to use some of the features offered by the Application unless you register with us.

When you register with us and use the Application, you provide (a) email address, nickname and a password; (b) transaction-related information, such as when you make donations; (c) information you provide to us when you request help or act as first-aider;

Automatically Collected Information 

The Application stores all data in electronic form on servers in Switzerland.

The Application may collect certain information automatically, including, but not limited to, your mobile devices unique device ID. 

If you request for help, the application will send your location data to our servers and send a SMS with your location data to the in the app displayed rescue number, usually the national rescue number (in Switzerland 144).

If you acknowledged to act as First-Aider for a certain help request, the application will send your location data to our servers and inform the help requestor about your help and your distance to the emergency site.

Does the Application collect precise real time location information of the device?

The application will use GPS technology (or other similar technology) to determine your current location. The application will never send these location information to our servers unless you request for help or you acknowledge to act as first-aider for a certain emergency case.

Your location information will only be sent to our servers as long the emergency case is active and you act as first-aider. You always are able to decline your help and the application will stop sending your location information.

If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application. Then your location cannot and will not be sent to the national emergency number, which makes this app more or less useless.

Do third parties see and/or have access to information obtained by the Application?

We may disclose User Provided and Automatically Collected Information only:

  • As required by law, such as to comply with a subpoena, or similar legal process.
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • If Digispin is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

What are my opt-out rights?

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email at Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein! or delete your account within the Application.

Data Retention Policy, Managing Your Information

We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 6 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein! and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.


We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!. We will delete such information from our files within a reasonable time.


We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.


This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by publishing the new Privacy Policy in the application and the application webpage. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using your information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place. 

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!.